Shipping Policy
Shipping Policy
Effective Date: 2023.11.07
dermarina.com, we understand that timely and secure delivery is essential when it comes to your cosmetics order. This Shipping Policy outlines our commitment to delivering a convenient and reliable shipping experience.
Shipping Methods
We provide the following shipping methods for your convenience:
Standard Shipping: Our standard shipping option typically delivers within 30 business days in worldwide. Please note that delivery times may vary depending on your location.
Express Shipping: If you need your cosmetics products sooner, we offer an express shipping option, which typically delivers within 15 business days. Additional shipping fees may apply for this service.
Shipping Fees
Shipping fees are calculated based on the weight and dimensions of your order, as well as the chosen shipping method. You can view the shipping costs during the checkout process before finalizing your order.
Delivery Time
The delivery times may vary depending on your location and the selected shipping method. Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number, allowing you to track the progress of your order.
Order Processing
We strive to process and ship orders promptly, typically within 3 business days from the date of purchase. Please be aware that during peak seasons or periods of high order volume, processing times may be extended.
International Shipping
For our international customers, we offer shipping to a selection of countries. International shipping may involve longer delivery times and could be subject to customs and import duties, which will be the responsibility of the recipient.
Missing or Damaged Shipments
If your order arrives damaged or appears to be missing items, please get in touch with our customer support team within 7 days of receiving your order. We will address the issue promptly.
Returns and Exchanges
For details on returns and exchanges, kindly refer to our Refund Policy.
Contact Us
Should you have any questions regarding our Shipping Policy or need additional information, please don't hesitate to contact our customer support team at dermarina.com
We value your business and are dedicated to providing a seamless and transparent shipping experience for your cosmetics purchases.